Vertiluxefit – 30-Day Money Back Guarantee

At Vertiluxefit, your satisfaction is our priority. We want you to be absolutely thrilled with your new shoes. If, for any reason, you're not completely satisfied with your purchase, we offer a 30-day money-back guarantee from the date of delivery—no questions asked. Whether you’d like a refund or exchange, we’re here to help.

Easy Returns & Exchanges

Returning or exchanging your shoes is simple:

1. Contact Us
   Reach out to our support team at support@vertiluxefit.store to initiate a return or exchange request.

2. Follow Instructions
   Our team will provide you with detailed return instructions, including the appropriate return address (closest warehouse in the US or UK).

3. Secure Packaging
   Repack the item(s) securely using the original packaging or something similar to protect the product during transit.

4. Ship It Back
   Send the package using a trackable and insured shipping method at your own expense.

5. Send Proof
   Share a photo of the shipping receipt from your courier as proof of return. Once we receive and inspect your item(s) to confirm they are unused and unworn, your refund or exchange will be processed promptly.

Return & Exchange Policy Details

1. Exchanges

• Size or Style Changes:
  Need a different size or color? Just mention this when contacting support. We’ll accommodate your request if stock allows.

• Fees:

  • Size exchanges are free.

  • If you choose to exchange for a different product, a re-delivery fee and any price difference will apply.

2. Refunds

• Payment Method:
  Refunds are issued to the original payment method.

• Shipping Costs:

  • Original and return shipping costs are non-refundable.

  • You are responsible for returning the product to our nearest warehouse.

• Processing Time:
  Once we receive and inspect the item(s), please allow 3–5 business days for the refund to appear in your account.

Special Cases

3. Damaged or Defective Items

If you receive a damaged or defective item, contact us at support@vertiluxefit.store within 30 days of delivery. We’ll issue a replacement or full refund at no extra cost to you.

4. Order Cancellation

• Before Processing:
  If your order hasn't been processed (usually within 24 hours), you’re eligible for a full refund.

• After Processing:
  If the order has already been shipped, it can no longer be canceled—but you're still eligible to return it under our standard policy.

• Refund Timeframe:
  Refunds typically take 3–5 business days, with PayPal refunds being instant.

5. Courier Damage

We ensure that every order is carefully packaged. However, Vertiluxefit is not responsible for any damage caused during transit. Please report such issues directly to your courier service.

6. Affiliate Purchases

Items purchased using an affiliate promotion code are non-refundable and cannot be returned, in order to preserve the integrity of our affiliate partnerships.

7. Bundles

Returning a single item from a bundle? The full-price value of the items you keep will be deducted from your refund.

8. Fragrance Returns

Cologne or any fragrance products must be unopened and unused to qualify for a return. You must return them within 30 days of receipt, and bear the return shipping costs. Refunds exclude original shipping charges.

Need Help?

For any questions or assistance with returns, exchanges, or anything else, reach out to our team at:

📩 support@vertiluxefit.store

We’re always happy to help make things right.