FAQs
I’m afraid of shopping online?
We completely understand, as every disappointment is personal, and you may have had past experiences that didn’t meet your expectations.
At Vertiluxefit, we are committed to satisfying our customers. If you’re not 100% happy with the product you received, please contact us, and we’ll help you find a solution as soon as possible.
When will I receive my order?
We aim to deliver within 7 to 15 business days (business days exclude Friday and Saturday).
After your order, you’ll receive a tracking number to keep track of your shipment’s status.
I’ve placed an order and want to change the model/size/color?
Please email us as soon as possible if you'd like to make any changes to your order.
We will do our best to help you get the items you want.
What can I do if the size doesn’t fit me?
If the size doesn’t fit, we proudly offer free first exchanges, so contact us, and we’ll be happy to guide you on how to get the right-sized product.
Where can you try on your shoes?
Vertiluxefit is an online store. Since we recently opened our branch in Europe, we currently don’t have a physical store where you can try the products. We understand that ordering shoes without trying them on can be daunting, which is why we offer a free first exchange with every order. Plus, you can be impressed by the thousands of reviews on our website and Instagram. We’re working hard to open a physical store this year.